📦 Shipping Policy

Last updated: May 2025

🚚 Shipping Coverage

We currently ship to the following regions:

• Selected Asian countries
• Europe
• United States & Canada
• Australia, New Zealand
• Selected Middle Eastern countries

✈️ Shipping Methods

• Standard Shipping: Delivered via ground/sea logistics. Trackable and cost-effective.
• Express Shipping (Air): Priority processing via air freight. Ideal for urgent orders.

⏱️ Order Handling Time

All orders are processed within 1–3 business days. Delays may occur during holidays or peak seasons.

🕒 Estimated Delivery Time

Region	Standard Shipping	Express Shipping
Asia	10–20 business days	5–8 business days
Europe/UK	15–25 business days	7–10 business days
USA/Canada	15–25 business days	7–10 business days
Australia/New Zealand	15–30 business days	7–12 business days
Other countries	20–35 business days	10–15 business days

💰 Shipping Fees & Free Shipping

• Standard Shipping: ¥199 (Free on orders over ¥199)
• Express Shipping: ¥399 (Free on orders over ¥399)

📦 Tracking

Tracking details will be sent via email once your order is dispatched. You can monitor the shipment status anytime.

🛃 Customs & Import Taxes

All customs duties, taxes, and import charges are the responsibility of the buyer. We are not responsible for delays or fees caused by customs clearance.

⚠️ Address Issues & Delivery Failures

Please double-check your shipping address before placing the order. We are not liable for failed deliveries caused by incorrect or incomplete address information.

📞 Contact Us

• Email: gemzashop.com
• WhatsApp: +44 7549802319