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FQA
Welcome to our jewelry shopping website! In order to help you better understand our products and services, we have compiled the following frequently asked questions. If you have any other questions, please feel free to contact our customer service team.
1:What materials are your jewelry made of?
我们的珠宝采用多种材质制成，包括合金、S925纯银、铜镀金/镀银、天然宝石、珍珠、工艺品等。每件珠宝的具体材质详情请参见产品页面。这些材质用于我们的项链、耳环、胸针、腰链、脚链、头饰和其他类型的珠宝。
2:Will the jewelry fade or cause allergies?
不同珠宝材质的抗氧化和抗过敏性各不同。像S925纯银这样的材质通常具有低致敏性。合金首饰物质长时间接触汗液、化学等可能会氧化或褪色，正常的生理反应。如果您是急性皮肤或易过敏人群，我们建议您选择纯银或抗过敏材质的首饰（包括但不包括骨质疏松等直接接触皮肤的首饰），并在购买前仔细检查产品材质。
3:How should I care for my jewelry?
- 请避免接触水、汗水或化学物质（例如香水、化妆品、清洁剂等）的珠宝。这适用于所有类型的珠宝，例如项链、耳环、脚胸针、腰链、链和头饰。
- 不佩戴项链时，须将其擦拭干净，并单独放置在干燥密封的项链盒或项链袋中，避免与其他硬物摩擦。项链、腰链和脚链等链状项链最好平放，否则项链。头饰应避免重压。
- 纯银项链氧化变黑属于正常现象，可以使用擦银布来恢复其水晶。
- 不同材质和型号的商品需要不同的维修方法。更多信息请参见产品详情页或咨询客服。
4:What styles of necklaces, earrings, brooches, waist chains, ankle chains, and headwear do you offer?
我们提供各种款式的项链、耳环、胸针、腰链、脚链和头饰，大致涵盖简约、时尚、复古、华丽、夸张等风格。您可以按类别浏览或使用搜索功能查找您喜欢的款式。
5:How do I choose the right necklace length?
项链长度的选择取决于个人喜好、颈型以及所穿服装。商品详情页通常会提供项链长度信息。您可以参考佩戴项链的照片，或用绳子模拟不同的长度来选择。
6:Are there options for pierced and non-pierced ears for earrings?
我们的耳环品种丰富，包括耳钉、吊坠（需耳洞）、耳夹（需耳洞）等，满足不同顾客的需求。购买时请备注详情页上的商品名称或描述。
7:Are waist chain and ankle chain sizes fixed?
有些腰链和脚链是固定尺寸的，有些则是可调整长度的延长链。请查看商品详情页上的尺码信息。
8:What types of headwear are available?What types of headwear are available?
我们提供各种各样的头饰，包括头带、发夹、发梳、头饰等，适合不同的场合和造型需求。
9:How do I place an order?
- 浏览您喜欢的珠宝，选择合适的规格（如尺寸、颜色等），然后点击“加入购物车”。
- 将您想要购买的所有商品添加到购物车后，点击页面右上角的购物车图标，进入购物车页面。
- 检查购物车中的商品并确认其正确无误，然后单击“继续结帐”。
- 填写您的收货地址，选择送货方式和付款方式。
- 检查您的订单信息，确认一切正确，然后单击“提交订单”。
- 根据您选择的付款方式完成付款。
10:What payment methods do you accept?
我们接受各种付款方式，包括PayPal、Visa、Mastercard、American Express、JCB、Google Pay、Apple Pay等。支持的具体付款方式将显示在结帐页面上。
11:Is my payment secure?
我们使用安全加密技术处理所有支付交易，确保您的个人信息和支付信息安全无虞。请放心付款。
12:Can I modify or cancel my order after it has been submitted?
如果您的订单尚未发货，请尽快联系客服，我们将尽力修改或取消您的订单。订单一旦发货，我们将无法修改或取消。
13:How is shipping calculated?
运费将根据您的收货地址、订单金额和所选的送货方式计算。具体金额将在结账时清晰显示。我们偶尔会为超过一定金额的订单推出免运费优惠，请关注我们的网站公告。
14:How long does it take to ship after placing an order?
正常情况下，现货商品将于付款成功后 1-3 个工作日内发货。预购或定制商品的发货时间将在商品详情页面显示。
15:How long will it take to receive my order after it has been shipped?
- The time it takes to receive your order depends on your shipping address and the efficiency of the courier company. It usually takes 2-5 days after shipping to be delivered. Please understand that there may be delays during public holidays or due to special weather conditions.
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16:How can I track my order's shipping information?
After your order has been shipped, you can view your order details under “My Orders”. It will include the tracking number and a link to track the shipping status.
17:What should I do if I don't like the item I received or if there is a problem with it?
- We support unconditional returns and exchanges within seven days (excluding some special items). Please contact customer service within seven days after receiving and signing for the item, and ensure that the item remains in its original condition and does not affect secondary sale.
- If there is a product quality issue or we sent the wrong item, we will bear the round-trip shipping costs. If the return or exchange is due to personal reasons, you will need to bear the round-trip shipping costs.
18:What is the process for returns and exchanges?
- Contact customer service to request a return or exchange, providing your order number, reason for return/exchange, and relevant photos (if there is a problem with the item).
- After customer service approves your request, please send the item back to the address provided by customer service.
- Once we receive the returned item and confirm that it meets the return/exchange conditions, we will process your refund or exchange as soon as possible.
19:Under what circumstances are returns and exchanges not supported?
- Orders that exceed the seven-day unconditional return/exchange period.
- Items that have been worn, used, washed, or damaged, affecting secondary sale.
- Incomplete original packaging, tags, accessories, etc.
- Custom or engraved items (unless there is a quality issue).
- Other items explicitly stated as non-returnable or non-exchangeable on the product detail page or in the return policy.
20:How can I contact customer service?
- You can contact us through the online customer service on the website, our customer service hotline, or email. Customer service hours are usually indicated at the bottom of the website or on the “Contact Us” page.
21:How can I subscribe to your promotions?
- You can choose to subscribe to our emails or SMS updates on the website homepage or when registering as a member to receive timely information about the latest promotions and new arrivals.
